This isn't like any other broadband speed test. I said is it illegal to dishonor a contract? If I now look at based on Line Attenuation of 46 db, I should be getting a speed of 6Mbps or better. In other words customers cash cows can pay for a potential service that they will never be able to use, due to there is no minimal guarentee. On a speed test, we get the download speed in the range of between 28 mbps to 37 mbps; compare that to around 2. However this will limit you to connecting one device to the Internet.
Click on the Blue Address Marker …. My connection speed to the exchange is the stated 20Mbs. Related Issues Guide 1 — Guide 2 — Guide 3 — Guide 4 — Guide 5 —. . I'm guessing there are others on this site in the boat? I was expecting something considerably better than 4 mbps in Malua Bay being less than half the distance from the exchange, but instead I get 25% of the speed. They put me through to level 2 support — supposedly the guys who get the technicians out — and level 2 said they can't get a technician out until level 1 logs a case number.
Bundles — Broadband, With Added Entertainment You can find some excellent value in the competitive bundles offered by both Telstra and Optus for cable internet, especially if you still have a landline phone at home and want to save money on it by bundling it in. I've requested, and yesterday received an upgrade to Bigpond 'Ultimate' - my line speed is now testing between 90-107 Mbps; and the download speed is now between 10-13Mbps, with an upload range of. The more network capacity your service provider purchases from nbn co for your area the less speeds will decline during these times. If you buy a product but the seller refuses to disclose exactly what you are buying then that in itself should be grounds for investigation. Around 50% of Fixed Wireless premises will achieve download speeds greater than 10Mbps during the evening peak period. This is starting to get a little frustrating.
I'm so glad i read this thread before posting my own. While there is not guaranteed speed, I can assure that if you are getting the same or less than Elite speeds while on an Ultimate plan, then this is cause for investigation. Our trained technicians can visit your premises and help fix issues related to in premises set up fees apply. So if you have some idea about computers and you can rule out a lot of their checklist items it can be frustrating going through it with them on the phone. Hi Himsy, If you experience a reduction of speeds then this is something that we can investigate, but there are a few things to keep in mind when performing speed tests. To determine a rough estimate of what speed you can expect at your location, enter your address at.
As devices in the users home are added they are then made aware of the impact on download speeds. We're not necessarily here to agree with your views or support your causes; remember, some of us are more interested in telecommunications technology and the industry than in you as a person, frank and confronting as the statement may be. Im in north Batemans and also have speed issues. Next time you speak with them ask to speak to complaints , during business hours they can do a bit more for you but not fix your drop outs. Considering everything you all have said, we probably live in the same street.
We believe that it's a conflict of interest when Internet service providers operate their own speed tests. We continually monitor traffic and adjust capacity to meet demand from our customers and deliver these speeds. I would like to understand more what could prevent achieving the max speed advertised. We help you compare a selection of the best products, plans, and services available, and earn transactional click fees for some provider site referrals. This type of gives users the ability to connect to the internet almost anywhere at fixed line broadband speeds. I will be more then happy to wait for a few day's if it is a case of telstra plugging me in. We will confirm your actual speeds after connection if that is the case.
And confirm you are getting what you are in fact told your getting. Find out more about speeds on the nbn network with Telstra at telstra. Improve your Wi-Fi performance by placing your modem centrally in your premises, or near the stairwell in a two-storey building. This obviously is dependant on many factors such as peak times, location etc as mentioned. They had won the battle to see how long i would protest for my rights as a customer.
Same goes for my computer and connection. Speed tiers Suitability Typical minimum speeds between 7pm-11pm Typical speeds outside 7pm-11pm Basic Evening Speed nbn tier 12 This is the basic speed offered on the nbn network. It is a bit rich Telstra can charge almost double then others and give speeds that are 20% of what they should be. Does telstra have any figures as to actual performance in real life? Hooked up to adsl2+ and my line speed is 800 odd kbps and download speed about 70 kbps. Over the last year, we've consistently getting 32-36Mbps line speed; and 16-21Mbps download speeds; 1. If you are concerned about the speeds your receiving, you can also speak with our Technical Support Team on 133 933 and they can run some troubleshooting with you to make sure that everything is ok :- Thanks Steph Speed is the same either via WiFi or with a cable. Hi Mike, that's the thing, the technician did an experiment by downgrading my adsl to 8000 and my download became 150kbps then he upgradge it back to adsl2+ again and it went down to 70-80kbps.