I have been renting cars at airports for 40 years. This will be the last time I rent a car from Payless and would suggest others be wary of the Unlimited Mileage claim that is given by this organization. Then another week went by with 20 more. I returned my car very early and unfortunately 100% forgot to fill the tank. The company is apparently run by thugs where once they bring you to their off-airport office via their shuttle, the drama starts.
So almost a month and no decision on a refund had been made. I would assume that it would be more beneficial to go with a larger rental car company such as Enterprise or Hertz even if the rentals are at a slightly higher cost. Congratulations Payless for winning the worse customer service award. The forum post can not be retrieved once it is deleted. Please be advised that there are restrictions on local residents.
They actually charged me for the full week again I noticed on my credit card statement. He suggested that I return to the airport in Atlanta to see if they could extend the reservation. My mistake was trusting this agent and company to not charge me for something I had verbally denied. They are unprofessional, rude, disrespectful, and lawless. Once I found that shuttle, the driver told me that they were full and wouldn't be able to take anyone. The rep at the counter would not apply any reasonableness to the situation at hand.
Gas was not full or empty or half. We were hesitant to rent because of all the negative reviews. I wish I would've checked more online reviews as there are articles warning against it. Stay with a reputable company that has earned its good reputation. I objected to that since he did not have a reservation and I already did. Stay away from these guys, we had the same experience as mentioned above tonight.
At the time, I thought nothing of it, but it stood out as unusual. The rental agent, who was also the pickup driver, and the receptionist, and the. Figuring out the needs of the customer and making it right? We hope you continue to choose Payless Car Rental as your rental car company of choice. I wish I had read the articles before. Ended up being over 200 Euros. The first four and last four numbers of your credit card charged Once you send us the information we need, we will then proceed with our investigation. Airport car rental closed before I could arrive there to pick up my car and there was no shuttle provided to get there.
Lauren Fix, also called The Car Coach, is an automotive and auto finance expert. If you can't supply they offer you a walk-in rate. We were concerned, having read reviews, however customers experiencing good service may not bother commenting on their experience. For more information about reviews on ConsumerAffairs. Not a Sorry Sir, apologize, or our mistake sir. Upon arrival car was not ready, they rent out cars as soon as someone drops them off, even though it was reserved 2 months in advance.
They responded by sending me a receipt of services that I had initiated. I told him multiple times that I just wanted the car, I have awesome insurance and if anything happened I would be happy to pay for the repairs. It gave a a good rate up front anyway but the company was NuCar Rentals. I take the car back, turn it in, and again no one comes out to check the vehicle, even when I asked them to. Suspiciously, Payless also preferred that I just use the credit card for my insurance, rather than my insurance company. I call Atlanta again and press 5. We called several times and they would just reiterate that someone was on the way each time.
I wish I could post you my bill so you can see how shady this company truly is. Finally, I wrote an angry email and got a reply in 30 minutes saying that the decision about our refund would be dealt with in the order they are received, but we could transfer our funds to another Nu Car affiliate while we waited. The customer service agent told me to go out into the lot and hit the panic button and I would find it. We detailed our plans for interstate travel, and we were never told about the geographic limitations of the rental only Florida. Despite the normal wear on the vehicle, it was smoked in and had obvious burns in the seat and ceiling. Going back and forth with over 20 messages between us, they finally said that if I provide receipts for the gas, they would refund me. Then the second night I was pulled over for no taillights.